dood11 Privacy Policy

1 Data We Collect

When you interact with the dood11 platform — whether by browsing the website, registering an account, making a deposit, placing a bet, or contacting our support team — certain personal data is collected. The categories of data collected, and the circumstances in which each category arises, are set out below.

Account Registration Data

When you create a dood11 account, you are required to provide your full legal name, date of birth, residential address, email address, and a chosen username and password. This information is used to create and administer your account and to verify that you meet the eligibility requirements set out in the dood11 Terms & Conditions, including the minimum age requirement of 18 years.

Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and to confirm player age and identity, dood11 requires all players to complete a Know Your Customer (KYC) verification process before their first withdrawal is processed. KYC data collected includes copies of government-issued identity documents such as a Bangladesh National Identity Card (NID), a valid Bangladesh Passport, or a Bangladesh Driving Licence. Proof of address documents — such as a utility bill or bank statement issued within the last 90 days — may also be requested.

Payment and Transaction Data

When you make a deposit or request a withdrawal, dood11 collects transaction data including the payment method used (for example bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard), the transaction amount in BDT, the transaction date and time, and a transaction reference number. Full payment account credentials — such as bKash PINs or card CVV numbers — are never stored by dood11. Payment processing is handled by third-party providers who operate under their own security standards and privacy policies.

Technical and Device Data

dood11 automatically collects certain technical data when you access the platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, platform optimisation, and aggregate analytics. It is not used to personally identify you beyond the context of your dood11 account.

Behavioural and Gaming Data

dood11 records your activity on the platform, including games played, bets placed, wager amounts, bet outcomes, bonus offers claimed, and session duration. This data is used to administer your account, calculate balances accurately, resolve disputes, detect problem gambling patterns, and personalise promotional offers where you have consented to receive them.

Support and Communications Data

When you contact the dood11 support team by email, live chat, or any other available channel, the content of that communication — including your name, email address, account details, and the substance of your query — is recorded. These records are retained for quality assurance, staff training, and to maintain a history of any commitments or resolutions reached during the interaction.

2 How We Use Your Data

dood11 uses the personal data it collects for the following purposes. In each case, the legal basis on which the processing rests is indicated in parentheses.

Marketing Communications

dood11 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers, new game launches, and upcoming cricket or sports betting events if you have given your consent to receive such communications at the time of registration or subsequently through your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings panel or by emailing [email protected]. Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Automated Decision-Making

dood11 uses automated processes in certain limited contexts, including fraud scoring at the point of account registration and transaction monitoring for anti-money-laundering compliance. Where an automated decision results in a material impact on your account — such as a transaction being flagged or an account being temporarily suspended — you have the right to request a human review of that decision by contacting [email protected].

3 Sharing Your Data

dood11 does not sell, rent, or otherwise trade your personal data with third parties for their own commercial purposes. Your data may be shared in the following circumstances only.

Service Providers and Data Processors

dood11 works with a number of carefully selected third-party service providers who process personal data on our behalf in order to deliver aspects of the platform. These include payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, and card-processing networks), KYC and identity verification service providers, cloud hosting and data storage providers, customer support platform operators, and email and communications delivery services. Each of these providers is bound by a data processing agreement that requires them to handle your data securely, use it only for the purposes for which it was shared, and not to disclose it to any further parties without dood11's prior authorisation.

Legal and Regulatory Disclosure

dood11 may disclose personal data to government authorities, law enforcement agencies, financial intelligence units, or other regulatory bodies where it is required to do so by applicable law, by a court order, or in response to a lawful formal request. In such cases, dood11 will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permissible, notify the affected player that their data has been requested.

Business Transfers

In the event that dood11 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may form part of the transferred assets. In such an event, dood11 will notify affected players in advance, and the successor entity will be required to honour the terms of this Privacy Policy or to seek fresh consent from players where the intended use of their data changes materially.

4 Cookies & Tracking

dood11 uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate the platform effectively and to improve the experience of using it. This section explains the categories of cookies used and how you can manage your preferences.

Categories of Cookies Used

• Strictly Necessary Cookies: These cookies are required for the platform to function. They include session authentication tokens that keep you logged in during a visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised information about how players use the dood11 platform — such as which pages are visited most frequently, how long sessions last, and which features are used most often. This data is used to improve the platform and to prioritise future development. No individually identifiable data is transmitted to analytics systems.
• Functionality Cookies: These cookies remember choices you make on the platform — such as your preferred game category, notification settings, and display preferences — so that your experience is consistent across sessions without requiring you to re-enter your preferences each time you log in.
• Marketing and Retargeting Cookies: With your consent, dood11 may use cookies to track which promotions and game categories you have previously engaged with, in order to present you with relevant offers and content during future visits. You can withdraw your consent to marketing cookies at any time through your account settings.

Managing Your Cookie Preferences

You can control cookie behaviour through your web browser settings. Most modern browsers allow you to view, block, or delete cookies stored by specific websites. Please note that disabling strictly necessary cookies will prevent you from logging in to your dood11 account and using core platform features. Disabling performance or marketing cookies will not affect your ability to use the platform but may result in a less personalised experience.

5 Data Retention

dood11 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any applicable legal or regulatory requirements that mandate a longer retention period. The following retention periods apply to the main categories of data held by dood11.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. Anonymised, aggregated data derived from player activity may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data.

6 Your Data Rights

As a player on the dood11 platform, you hold a number of rights in respect of the personal data that dood11 processes about you. These rights are described below. To exercise any of them, please contact [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. dood11 will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that dood11 holds about you, along with information about why it is held and how it is used. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data dood11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your email address and contact number can be updated directly from your account settings panel.
• Right to Erasure: In certain circumstances, you have the right to request that dood11 delete the personal data it holds about you. This right is subject to dood11's legal obligations — for example, dood11 is not able to delete transaction records that it is required to retain for anti-money-laundering compliance purposes.
• Right to Restriction of Processing: You may request that dood11 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data that you have contested is being verified.
• Right to Data Portability: Where dood11 processes your data on the basis of your consent or in performance of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose to do so.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on dood11's legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where dood11 processes your data based on your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7 Data Security

dood11 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. The key security measures in place include the following.

Technical Safeguards

All data transmitted between your device and dood11's servers is encrypted using SSL/TLS protocols. Account passwords are stored using one-way cryptographic hashing algorithms — dood11 staff cannot view your password in plain text. Access to production systems and databases is restricted to authorised personnel only, with access controlled via multi-factor authentication and role-based access controls. All systems are monitored continuously for unusual activity, and security patches are applied on a regular schedule.

Organisational Safeguards

Staff who handle personal data as part of their role receive data protection training and are bound by confidentiality obligations. Third-party service providers who process data on dood11's behalf are assessed for their data security practices before engagement and are contractually required to maintain appropriate security standards throughout the term of the service relationship.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, dood11 will notify the affected players without undue delay and will implement its incident response procedures to contain the breach, assess its scope, and minimise its impact. Notification will be provided via the registered email address on the affected account.

8 Policy Updates & Contact

dood11 reviews this Privacy Policy periodically and may update it to reflect changes in the platform, in applicable law, or in our data handling practices. Where changes to this Policy are material — meaning they affect how your data is used in a way that could impact your rights — dood11 will notify you by email to your registered address and by a prominent in-platform notice at least 14 days before the changes take effect.

The "Effective Date" shown at the top of this Policy indicates the date on which the current version came into force. Continued use of the dood11 platform after a revised Policy has taken effect constitutes acceptance of the revised terms. If you do not agree with a revised Policy, you should close your account before the effective date of the revision. Account closure requests should be directed to [email protected].

Contact the dood11 Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data that dood11 holds about you, please contact the dood11 support and privacy team using the details below. All privacy-related communications should be sent in English to ensure they are handled promptly and accurately.

Email: [email protected]
Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

dood11 is committed to resolving all privacy queries fairly and promptly. If you are not satisfied with the response you receive, you may escalate your concern in writing to the same email address, clearly marking your message as an escalation, and a senior member of the team will review your case within 10 business days.